| | | | Return Policy | |
At OilCandlesPlus.com, customer satisfaction is our main concern.
|
---------------------------------------------------------------------------------------------------------------------
|
| Returns |
| Items must be returned, freight prepaid, for full credit within 30 days, and in the same condition they left our premises. Shipping charges are not credited. All returns for non-damaged items are will be charged a 20% restocking charge. Shipping charges are not credited. You must obtain a RMA (Return Merchandise Authorization) prior to returning any items. This code is provided to ensure that your request is handled and processed both quickly and efficiently. Therefore, it is important that this number be printed on the outside of the package being returned. This will expedite the process and allow us to correct the problem more efficiently. |
| Damaged Items |
| If you receive a damaged item, please contact our Customer Service Department immediately at 954-670-1600, and a representative will issue a RMA (Return Merchandise Authorization) number. They will record the necessary information and your replacement item will be re-sent . Since customer satisfaction is our main concern, you can rest assured that if a problem arises, we will rectify it. |
| When returning merchandise, please send the returned items back in the original package, with the RMA number marked clearly on the outside of the box. Please include a copy of your RMA Form. The returned items should be shipped prepaid to the following address: |
|
OilCandlesPlus.com
c/o Tropical Lights, Inc.
RMA # (please include the number provided by our Customer Service Department)
2269 S. University Drive Suite 336
Fort Lauderdale, FL 33324
|
| For your security, please ship all returned merchandise through an insured carrier like UPS or Federal Express. We want to ensure your safety, as OilCandlesPlus.com is not responsible for any items being returned that are lost or damaged. |
| Please note that if an error was made on our part when fulfilling your order or if the product arrived in an unsatisfactory condition, you will receive a full credit for the original shipping costs. We look forward to your continuing patronage and your complete satisfaction! |
| |
|
|
